30-Day Money-Back Guarantee

At Vitamae, we stand behind every product we make. We want Daily Drive to genuinely support a healthy stress response, maintain energy levels and improve cognitive performance. 

If you try one of our full-priced items and you are not loving it after 30 days of delivery, we will work with you to find the right outcome under our 30-day money back guarantee.

All you have to do is reach out to us within 30 days of delivery and you may be eligible for a full refund, once the product has been returned to us. We understand that everyone can have a different experience and we will listen to your concerns, answer questions and discuss your options.

What products are eligible 

Our 30-day money back guarantee applies to one product from your first order only. Even if multiple products are purchased, the guarantee is limited to a single item of your choice. 

How It Works

  • Submit your request to our team within 30 days of delivery.
  • Contact us at chrissy@vitamaehealth.com.au with your order number and reason for return.
  • We will be in touch to discuss your enquiry and may ask for details such as delivery date, order information and a photo of your product.
  • If you're return is approved, you will be asked to send your product back to us - return shipping costs will be your responsibility. Please share your tracking number with us as a refund will not occur until we receive the product back. Delivery details will be provided to you once your return is approved.
  • Our team will check the product that has been returned to us, and your refund will be processed back to your original payment method. Shipping costs are non-refundable.

Conditions

  • The guarantee is available to customers trying Vitamae for the first time.
  • Only one product per order/per customer.
  • You must contact us within 30 days of delivery. 
  • Product must be returned to us before a full refund can be issued.
  • Opened or partially used products are eligible.

What is not covered

The guarantee does not apply to third-party retailers or the following:

  • Sale items
  • Discounted items
  • Bundles
  • Subscriptions 
  • Change of mind returns, including unopened products

Product damages

The 30-day money back guarantee only applies to your experience with the product itself. If your order arrives damaged or incorrect, this is handled separately under Australian Consumer Law. Please get in touch with our team at chrissy@vitamaehealth.com.au as soon as your product arrives if the product is damaged, faulty or incorrect. 

All guarantees and remedies are provided in line with the Australian Consumer Law.
We reserve the right to refuse a refund if the conditions of this policy have not been met or if a request appears fraudulent, abusive or inconsistent with normal use.

This policy does not exclude or replace your rights or remedies under the Australian Consumer Law.

We're here to help and encourage you to reach out if you have any questions!