Refund policy

Return Policy

Vitamae is more than happy to replace any products that are damaged or faulty. Please contact us at chrissy@vitamaehealth.com.au within 7-days of delivery with photo evidence and your order details.

Change of mind returns

Due to the nature of our products, we do not accept returns or exchanges for change of mind. However, we want you to feel confident trying Vitamae for the first time. If you are not satisfied with your first purchase, we do offer a 30-day money back guarantee on your first order (one product only). 

To be eligible for this guarantee, you must contact us within 30 days of receiving your order. If approved, we will provide instructions on how to proceed with your return or resolution. 

This guarantee applies to first-time customers only and is limited to one product per order. Please see here for more details. 

Damages and Faults

Please inspect your order upon reception and contact us within 7 days of delivery at chrissy@vitamaehealth.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will assess the issue and work with you to resolve it as quickly as possible. Depending on the circumstances, resolution may include a replacement, refund or other appropriate action. 

We may request supporting information such as photos of the product and order details to help us assess your claim.

If you receive a product that is damaged or faulty, Vitamae will cover the cost of return shipping. 

Where a product is found to be faulty or damaged, you are entitled to a remedy under Australian Consumer Law. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chrissy@vitamaehealth.com.au.